Privacy Policy

Our responsibility to you includes safeguarding the information you share with us. This privacy statement explains how we at Shams Moopen Dental Clinic, collect and process information provided by users who visit our website or visit our clinics as patients.

What information do we collect from you?

Here are the several types of information we collect about you and your oral health. We collect this information to ensure that your treatment runs smoothly and that you receive ongoing care.

Personal information, including name, phone number, email address, date of birth, gender, occupation, and marital status – Medical and dental histories, including X-rays, scans, clinical pictures, and study models

Treatment plans that have been proposed, treatments that have been completed, permission papers, waivers, clinical notes, and expenses
Any correspondence you’ve had with other healthcare practitioners (referrals, previous records, etc.)

Feedback, reviews and complaints

Anonymous statistical data regarding website user browsing actions and patterns, such as the contents viewed, page response times, length of visits to specific pages, and other website interactions.

How do we obtain this data?

  • You can provide us with information about yourself by using any of the following methods:
  • Contacting us via phone, e-mail, chat, or WhatsApp
  • Using our virtual dental consultation service to submit inquiry, appointment, or feedback forms on the website
  • In our clinics, we fill out forms.
  • Keeping appointments and committing to treatments

How do we keep your data safe?

We recognize the sensitivity of the personal information you’ve provided. Our staff is well-versed in the proper handling of your information, and we take every precaution to keep patient information private. We never sell or share your information with anyone else. We only share data with your permission. We may provide your information to legal authorities if they request it, in accordance with UAE legislation.

Cookies?

Cookies are used on our website to enhance your browsing experience and track responses to our online marketing channels. Cookies can let you customize your browsing experience depending on your preferences and habits. Cookies are only used to collect data for statistical purposes. They are anonymous and do not provide us with any information about you other than what you choose to share with us, such as the items listed in this privacy statement.

Questions or grievances

Please contact us right away if you have any queries or believe your privacy rights have been abused.